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How to Set Up Your Spherium.ai Customer Portal Account

Once your Spherium.ai subscription is activated, you’ll receive an email that grants access to our secure customer support portal. This article will guide you through the steps to locate that email, activate your account, and log in for the first time.

📋 Prerequisites

  • A valid Spherium.ai subscription (Standard or Enterprise).

  • An email address registered during purchase or onboarding.

  • Access to your inbox (check spam or filtered folders).

✅ Steps to Set Up Your Account

  1. Wait for Your Access Email
    Within 30 minutes of subscription activation, an automated email will be sent from noreply@spherium.ai.

  2. Look for the Email
    The subject line will read:
    “You've been given access to content at support.spherium.ai”

    💡 Check your Junk/Spam folder or the “Other” tab in Outlook’s Focused Inbox if you don’t see it in your main inbox.

  3. Open the Email and Click the Link
    The message contains a personalized link to activate your account and set your password. Click the button or URL in the message.

  4. Set Your Password
    Follow the on-screen instructions to create your portal password. Passwords must meet the platform’s security standards.

  5. Sign In
    Once your password is set, log in at https://support.spherium.ai/portal/ using your email and new password.

🖼 Example Email Screenshot

🛠 Tips & Troubleshooting

💡 Tip: Bookmark the support portal for easier access in the future.

⚠️ Didn’t receive the email?

  • Double-check the spelling of your email address.

  • Look in spam or "Other" folders.

  • If it’s been more than 30 minutes, contact support.

⚠️ Link Expired?
The activation link may expire after a set time. If so, you can request a new one from the portal login page using “Forgot password”.

🔚 Conclusion

Once you’ve completed these steps, you’ll have full access to the Spherium.ai support portal to create tickets, access documentation, and manage your account. 

Copyright & Use

This content is proprietary to Spherium.ai and subject to our license agreement. Redistribution without permission is prohibited.

If you have any questions about this policy or need assistance, please contact us at support@spherium.ai.